We can’t say it enough: Filmspace is fun, free and - it’s a biggie - fair. To protect our totally amazing hosts and pro filmmakers, we’ve created a transparent cancellation policy that works for both parties.
Head’s up, friends! All payments are made between 3 - 10 working days after a booking is cancelled.
Cancellation policy for Filmmakers
Alrighty, creatives! The cancellation policy for filmmakers is split between:
● Cancellation any time before 48 hours of the booking
Need to cancel a confirmed booking? We’re sorry to hear, but it’s also far from a disaster! You’ll receive a 50% refund as well as any custom fees charged by the Host. However, the Filmspace 5% (ex VAT) service fee still applies.
● Cancellation within 48 hours of the booking date
Cancelling within 48 hours of a booking is a tough one. Why? Well, the Filmspace Host was all set to go (and amped to meet you and the crew!), and is now unlikely to secure an additional booking to fill the gap. Because of this, you’ll unfortunately not receive a refund. Lastly, all the Filmspace service fee still applies.
Still waiting on the host to accept the booking request? All good - you’ll receive a full refund. Fair’s fair!