Sometimes people get grouchy, and while that sucks, there’s always a way forward.
It might have a big name, but the Filmspace dispute resolution policy is straightforward, and easy to follow.
Here we go!
1 - The super chuffed filmmaker wraps production and vacates the property.
2 - You and the filmmaker inspect the property together within 3 business days and follow the below steps as needed:
Is there damage? You have 3 business days to let the filmmaker know that there are damages. This can be done over the Filmspace platform or directly with the Filmmaker
No damage? You have 3 business days to release - in other words reactivate - the property on the Filmspace platform. No notice or release of the property within 3 business days means you’re happy as can be and have waived the damage policy. The Filmspace will then be released automatically.
3 - If you’ve provided written notice within 3 business days, it’s time for the filmmaker to get up, get moving, and repair or replace any damages within 7 business days:
Was everything repaired within 7 business days? Great stuff! It’s time to release the property on the Filmspace platform. If you don’t get in touch or release the property on the platform, we’ll take it that everything went well and the damages policy will now be waived.
No repairs done within 7 business days? Not. Cool. At. All. If this happens (and it really shouldn’t!), get in touch (with proof of value for damaged items (i.e. purchase receipt) or an estimate from a licensed vendor for repairs). We’ll get in touch with the Filmmaker and investigate accordingly. If it’s clear that things didn’t work out as planned, we’ll deduct the total damages amount from the filmmaker’s account. You’ll then get this money straight from us. Just be sure to let us know within at least 2 business days after the 7 day period. so we can get involved. If you don’t, we’ll assume that you’re satisfied and the damages policy will be waived.
… and done! That’s the Filmspace dispute resolution policy in 3 easy steps!